Founder, Centre for Citizen Experience
Jess has worked in design and user experience since 1996. He realized early on that to make the biggest impact he needed to consider the entire system, from service delivery to organizational change. He has worked with Fortune 500s, startups, and innovative public sector organizations. Along the way, he also co-founded the IA Institute and the Overlap innovation retreat, co-chaired the IA Summit (twice!), started one of Canada’s leading UX firms, and now brings his experience to transforming public sector service experience and policymaking.